Our Services

VietAdjusters provides a wide range of loss adjusting and surveying services with emphasis on the following categories of risk:

Property
  • Fire and Special Perils
  • Property/Industrial All Risks
  • Accidental Damage
  • Business Interruption
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Engineering
  • Contractors’ All Risks (CAR)
  • Erection All Risks (EAR)
  • Machinery Breakdown (MB)
  • Contractors’ Plant and Machinery (CPM)
  • Electronic Equipment Insurance (EEI)
  • Advance Loss of Profit (ALOP)
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Casualty
  • Personal Accident
  • Workman’s Compensation
  • Products Liability
  • Public Liability
  • Fidelity Guarantee
  • Theft & Burglary
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Our Service Standards

At VietAdjusters, we always aim to deliver the highest standard of services and to meet and exceed our clients’ expectations. But we don't just ask you to take our words for it, we set rigorous metrics for claim management from first contact to closure of a claim. Specifically, we serve our clients with 8 international service standards as follows:

  1. Contact concerned parties IMMEDIATELY
  2. Conduct the first site survey WITHIN 1 DAY
  3. Issue Immediate Loss Advice (ILA) WITHIN 1 WORKING DAY
  4. Issue Preliminary Report WITHIN 5 WORKING DAYS
  5. Respond to clients’ correspondence WITHIN 1 WORKING DAY
  6. Follow up and update claims progress WITHIN 14 WORKING DAYS
  7. Issue Interim Report WITHIN 5 WORKING DAYS (since we receive interim documents from the Insured)
  8. Issue Final Report WITHIN 5 WORKING DAYS (since we receive full set of claim documents from the Insured)

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